Girlie D.

Hi there! 👋 Are you looking for a reliable and detail-oriented Virtual Assistant who can help manage your e-commerce operations, provide excellent customer support, and protect your business from chargebacks? You're in the right place! With 12 years of BPO experience, I bring a strong background in customer service, quality assurance, e-commerce support, payment processing, and chargeback prevention. I help businesses provide excellent customer experiences while keeping their daily operations organized and efficient. **MY AREAS OF EXPERTISE** **1. Chargeback & Dispute Management** - Chargeback prevention and dispute monitoring - Ethoca Alerts, RDR, and CDRN - Transaction verification and investigation - Refund processing and dispute resolution - Evidence gathering and dispute documentation - Chargeback risk monitoring **2. Shopify & E-commerce Support** - Shopify order management - Order tracking and fulfillment monitoring - Refunds, returns, and cancellations - Customer inquiries and order concerns - Payment and transaction verification - Subscription management **3. Customer Service & Retention** - Email and chat support - Handling complaints and escalations - Refund and cancellation inquiries - Customer retention and save attempts - Professional customer communication - Problem-solving and customer satisfaction **4. Administrative & Quality Assurance** - Data entry and data management - Transaction monitoring - Quality assurance and auditing - Excel and Google Sheets **TOOLS AND PLATFORMS** - Shopify - Stripe - Adyen - CheckoutChamp - Ethoca Alerts - Whop - Salesforce - Freshdesk - Google Workspace - Microsoft Excel - Slack and Notion **WHY WORK WITH ME?** ✔ 12 years of BPO and customer service experience ✔ Strong attention to detail and accuracy ✔ Knowledge of payment processing and chargeback prevention ✔ Excellent written communication skills ✔ Reliable, organized, and willing to learn new systems ✔ Committed to protecting business revenue and providing excellent customer experiences I believe that great customer service is not just about answering inquiries. It's about solving problems, building customer trust, preventing unnecessary disputes, and helping businesses grow. I'm looking forward to becoming a valuable part of your team! Let's work together!