Samuel O.

I am a versatile and an experienced IT Specialist with over 6 years experience in Project Management, Technical Support, Customer Support, Automation, Microsoft 365 Admin, Networking, Hardware and software troubleshooting, Active Directory, VMs, Data management,  developing  websites and apis using Wix, WordPress, HTML, CSS, Javascript, Java Springboot and Architecture, all dedicated to ensure technology work seamlessly for people while maintaining a strong focus on customer satisfaction. My experiences in different industries such as Hospitality, Information Technology, Finance, Education and lot more which span through countries such as U.K, US, Nigeria and other European countries, has avail me the opportunities to understand how to better relate with different clients and work with various tools such as Jira, Trello, Microsoft 365 Admin Center, Power Automate, NetDocument, Linux commands, SQL queries, AzureDevops, Office 365 productivity suites, OpenShift, Windows, MacOs and others to provide efficient and quality support to clients. I am focused on assisting user/clients through channels such as email, phone and live chat, ensuring prompt and personalise solutions. What sets me apart is my passion for solving problems while ensuring optimum satisfaction of my clients. I excel in both technical and soft skills, I bring strong English proficiency, clear and effective communication, a collaborative spirit that helps foster teamwork and positive interactions, time management skills, and leadership skills. I'm proud of my problem-solving abilities and the way I break down complex issues to make them easy to understand. At the end of the day, knowing that I've made someone's job easier or brightened their day by fixing an issue is what keeps me motivated. Let's work together to streamline your IT processes, enhance productivity, and achieve your business goals.