Desiree de los Angeles L.

Marketing Operations | Account Manager | Customer Success | B2B & B2C

Over the past 5+ years, I’ve supported agencies, service providers, and growing teams with email marketing, customer communication, customer success, lead generation, sales, project coordination, account management, and day-to-day marketing operations ✨I work as a marketing virtual assistant, marketing operations, and project management support, helping businesses execute marketing strategies, manage client relationships, and stay organized while juggling multiple priorities. I’m also comfortable working across marketing operations, CRM organization, follow-up systems, and team coordination. I help businesses improve lead generation, retention, and customer experience through structured email marketing, clear sales processes, organized follow-ups, and smooth social media operations. And yes, I also enjoy administrative tasks. Especially when they help bring order, clarity, and calm to busy environments. 🤍 I like to think of myself as a growth partner, someone who supports your business not only by doing the work, but by helping you scale in a more sustainable and organized way. I CAN HELP YOU WITH: ⭐ Marketing operations & workflow organization ⭐ Client onboarding & expectation alignment ⭐ Cross-functional team coordination ⭐ Campaign execution & coordination ⭐ Email marketing & follow-up systems ⭐ Customer experience & client support ⭐ CRM management & lead follow-up organization ⭐ SOP creation & process improvement ⭐ Social media operations & community management ⭐ Content strategy & content coordination ⭐ Lead generation & LinkedIn outreach ⭐ Client outreach & relationship management ⭐ Sales support & follow-ups ⭐ Market & competitor research ⭐ Web research & data entry ⭐ Review gathering & reputation management ⭐ Moodboards & creative support ✅ Achievements: ⭐Handled over 2000 sales and +2500 customer support interactions. Improved sales in over 45%. ⭐Created targeted-emails campaign with an open rate of +90% and click rate of +75%. ⭐Planned and executed data-driven email marketing and social media content strategies with an engagement average rate of 7%. ⭐Organized, scheduled, and executed successfully over 100 review gatherings. ⭐ Led and coordinated cross-functional teams (VAs, content creators, designers, and collaborators), assigning tasks, setting deadlines, and ensuring on-time, high-quality delivery across projects. ⭐Managed over 10 successful collaborations from beginning to end ⭐Ensured project flow through email communication, meeting facilitation, and detailed note-taking. ⭐Managed and organized calendars to schedule meetings, appointments, and deadlines effectively. ⭐Generated over 500 qualified leads through strategic cold outreach on LinkedIn. ⭐Organized and prioritized follow-up communication and data entry tasks to create long-term relationships with leads. ⭐Managed relationships with clients and collaborators to ensure a successful experiences. ⭐Produced and coordinated 12 events (conferences, workshops, game nights, dinners) from conception to execution, managing scriptwriting, production, and agenda development. ⭐Skilled in designing customer journeys that boost engagement, retention, and long-term growth 👉Achieved revenue growth over 120% and conversion rates up to 40% INDUSTRIES I’VE WORKED WITH 🌼Educational services & e-learning 🌼Human rights & social impact projects 🌼Events and community-driven initiatives 🌼Marketing agencies I’m comfortable adapting to new tools, systems, and workflows. 👉Applications and Tools Tools & Platforms: Asana, ClickUp, Trello, Notion, Slack, Google Workspace (Docs, Sheets, Calendar), Canva, CapCut, MailerLite, ConvertKit (Kit), Encharge, ManyChat, Metricool, WordPress, CRM tools, GoHighLevel GHL, Kommo ChatGPT, Gemini, Copy.ai, Google Trends, AnswerThePublic, Premiere Pro. If you need someone reliable, organized, and easy to work with, I’d be happy to support your business. Send me a message, so we can set a meeting and start working on your business!