Shawn J.

I am a 4x Certified Senior Salesforce Administrator based in Utah. I have 7 years’ experience with optimizing Sales Cloud and Service Cloud environments. I specialize in automation through Salesforce Flows and developing integration solutions to connect Salesforce to other systems. Core Competencies: • Advanced Automation: Automated complex business processes using Flows (Record-Triggered, Scheduled, Screen) and custom Apex Classes, significantly enhancing platform capability. • Ecosystem Integration: Managed mission-critical, two-way data flows with other platforms like Marketo, WooCommerce, Microsoft Business Central, Avalara, Stripe, RingCentral, net2phone, Nextiva, Simplii, Schwab OpenView Gateway, Nitrogen Wealth, Zoom, Docusign, Catchlight and AWS, ensuring seamless data synchronization. • Sales Optimization: Configured and maintained specialized tools for sales effectiveness, including Kugamon CPQ, Sales Engagement, Pipeline Inspector, Forecasting, and Territory Management. • Platform Governance & Security: System owner for platform security (Profiles/Permission Sets), data quality (Data Loader, Duplicate Rules), and release management (Copado, Change Sets). • Enablement: Ensured high user adoption through comprehensive documentation and training across the organization.