Franco B.

👋 Hi there! 🎯 Optimize your sales, support, and internal processes with Microsoft Dynamics 365 & Power Platform I’m a CRM Functional Consultant with hands-on experience in Microsoft Dynamics 365 (Sales & Customer Service) and the Power Platform (Power Automate, Power Apps), along with light front-end customization using JavaScript web resources. I help businesses streamline operations and get real value from their CRM by: -Implementing or adapting Dynamics 365 to match real business workflows -Automating repetitive tasks like emails, record creation, and approval flows -Building internal tools and apps with Power Apps and Power Automate -Customizing forms, views, and behaviors using JavaScript web resources -Creating clear documentation and providing end-user training 🔧 Tools & Technologies -Microsoft Dynamics 365 -Power Automate -Power Apps -JavaScript (Web Resources) -SharePoint -Excel -Microsoft Teams -Power BI (Basic) 💬 Let’s work together I’m available for freelance projects, whether short-term or ongoing. My focus is on delivering fast, reliable, and scalable solutions that actually make your day-to-day work easier. 👉 Interested in improving your CRM or automating your processes? Send me a message and let’s talk about your project!