Kimberly B.

I’m a proactive Customer Support Specialist supporting DTC and B2B businesses across the US, UK, and Australia. I help businesses stay on top of customer inquiries, orders, shipping, returns, and day-to-day support while creating positive customer experiences. My experience includes: • Shopify, Amazon, TTS — order management, customer inquiries, refunds, returns, exchanges, and order issues • Faire — B2B/wholesale orders, retailer communication, order management, and customer support • ShipHero/ ShipStation— fulfilment, order processing, shipment tracking, and delivery support • Gorgias/Zendesk — email and chat support, ticket management, tagging, macros, and customer communication • QuickBooks Online (QBO) — customer/order information, invoices, payment-related inquiries, and basic account support