Klara C.

I build the systems your team runs on: automation pipelines, AI-integrated workflows, data systems, and the Qualtrics programs and operational tools that connect them. I am a senior Qualtrics expert with 5 years of experience working directly at Qualtrics on service and implementation teams. For 8+ years I have designed and built systems for SMBs, nonprofits, and universities across the US, Europe, and Australia. The work varies. Sometimes a client needs a fully automated delivery pipeline, sometimes an AI layer that reads and sorts incoming work, sometimes a Qualtrics program integrated into their CRM, sometimes an Airtable system to replace five disconnected tools. Most consultants pick a lane: one tool, one layer, one type of problem. That works, until you realise you need three of them and a project manager to coordinate between them. I work differently. I take the problem end to end: understand what is actually broken, design the full solution, and build it. You work with one person who owns the outcome from the first call to handover, rather than being passed between a sales lead, a project manager, and a rotating cast of subcontractors. On complex, production-grade AI builds I partner with a senior AI architect I work with directly, which adds staff-level engineering depth while keeping that single point of contact intact. The result is a system built around your specific workflow, that your team can maintain after I leave. ⚙️ WORKFLOW AUTOMATION I build automation pipelines using Make, n8n, and Zapier, connecting platforms like Salesforce, Airtable, Google Suite, SendGrid, and custom APIs. A lot of this work has nothing to do with surveys: automated client delivery workflows, document generation, CRM update pipelines, data processing systems. When off-the-shelf tools are not the right fit, I also build custom lightweight applications using AI-assisted development, delivered in days rather than months. ⚙️ AI INTEGRATION I build AI into the systems you already run, wherever it removes manual work or surfaces the answers you need faster. I stay tool-agnostic, using Claude, the OpenAI API, or custom builds depending on the job, rather than forcing one approach onto every problem. In practice that has meant reading and triaging incoming emails and form submissions, pulling clean structured data out of PDFs and thousands of open-text responses, auto-generating branded reports straight from a data source, and scoring or screening applications against set criteria. For complex, production-grade work I partner with a senior AI architect, so what I hand over is reliable enough to run unattended rather than a clever demo that breaks in week two. ⚙️ DATA SYSTEMS & OPERATIONS I design and build Airtable systems for operations, CRM, project management, and client delivery. I also design process flows and system diagrams for business operations: mapping how work moves, where it breaks, and what a rebuilt version should look like. This is often where automation projects begin, and sometimes it is the whole project. ⚙️ SURVEY & RESEARCH SYSTEMS [QUALTRICS EXPERT] I spent five years at Qualtrics in senior implementation and operations roles and hold both the CoreXM and CustomerXM certifications. I design CX, EX, and research programs with custom JavaScript logic, workflow automation, CRM integrations, and analytics dashboards. Most clients come to me when Qualtrics needs to do more than collect responses: eligibility screening, automated distribution, branching logic tied to external data, or full program infrastructure built from scratch. WHAT I BUILD: → Automation pipelines across Make, n8n, Zapier, and APIs → AI integrations: triage, data extraction, automated reporting, scoring and screening → Airtable systems for operations, CRM, and project delivery → Process design and system diagrams for business operations → Qualtrics programs with custom logic, integrations, and reporting → End-to-end data workflows: collection, transformation, storage, output → Custom lightweight apps when the workflow requires it WHY CLIENTS WORK WITH ME: → I build the complete system, not isolated pieces → One accountable owner from scope to handover, never passed around a team → Staff-level AI engineering on complex builds, through a senior architect I partner with → The output is something your team can maintain and build on after handover $1.7M in margin recovery. 120k+ contacts automated. 500k+ feedback records processed. Top Rated Plus | 100% Job Success | Qualtrics Certified | Airtable Builder Certified