Josephine D.

Bonjour! I'm a Tourism Management graduate with a well-rounded background in hospitality, travel, and property management. From handling front-desk operations and reservations to managing guest relations and CRMs, I bring a high level of professionalism, attention to detail, and multilingual support to every project. 🌍 What I Offer: ✅ Customer Experience & Travel Support Skilled in hospitality and travel systems such as Booking.com, Airbnb, Bookinsync, Vrbo, Nightsbridge, Semper, Agoda, Safari Now, and travel platforms like Galileo, Tourplan, Summit Quick Trav, and Fares Ticketing. Experienced in itinerary planning, reservation handling, and responding to customer inquiries with warmth and efficiency. Excellent organizational skills, always meeting deadlines and prioritizing tasks effectively. ✅ Property Management & CRM Solid experience in property management, including guest communication, calendar management, pricing strategy, and coordination with housekeeping and maintenance teams. Proficient in property management CRMs, ensuring smooth booking flows, guest satisfaction, and up-to-date reporting. Capable of acting as a remote co-host, handling everything from booking inquiries to reviews and guest follow-ups. ✅ French Tutoring (All Levels) As a native French speaker, I offer engaging and personalized online lessons for all ages and levels. Whether you're preparing for exams, improving your conversation skills, or starting from scratch, I tailor each lesson to your goals. 🧭 Why Work With Me? 5+ years of experience in hospitality, travel, and property management Strong communication and interpersonal skills Multilingual: Native English, Intermediate in Spanish, Native French Detail-oriented, customer-focused, and tech-savvy Let’s work together to deliver outstanding service, support your guests or clients, and help you or your learners succeed!