Muhammad Abdullah M.

Healthcare Virtual Assistant | Medical Administrative & Patient Support Specialist With 6+ years of experience supporting U.S. healthcare practices, I help medical offices streamline administrative operations, improve patient experience, and reduce the workload on providers and office staff. Over the past four years, I worked with a Primary Care practice in Buffalo, New York, where I managed patient communication, inbound and outbound calls, appointment coordination, email correspondence, Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and customer support. I also led and supervised a team of six healthcare representatives, ensuring high service standards and efficient daily operations. For the past two years, I have been supporting a podiatry practice, handling prior authorizations, referral management, insurance and billing inquiries, patient balance collections, eligibility verification, scheduling, and general medical office administration. I work comfortably with EMR/EHR systems and communicate professionally with patients, providers, insurance companies, and referral offices. My expertise includes: • Patient Communication & Customer Support • Medical Reception & Scheduling • Prior Authorizations • Referral Management • Insurance Verification & Eligibility • Medical Billing Inquiries • Patient Balance Collections • Chronic Care Management (CCM) • Remote Patient Monitoring (RPM) • Email & Phone Support • Medical Office Administration • Team Leadership & Quality Assurance I take pride in being dependable, detail-oriented, and committed to delivering excellent service while maintaining professionalism and HIPAA compliance. Whether you need ongoing administrative support or a reliable healthcare virtual assistant, I am ready to become a valuable part of your team.