MayJane E.

Fraud Analyst/Chargeback Analyst

I am an experienced fraud analyst/Chargeback Representative and possesses extensive experience in the following: -Fraud Detection leading to prevention -Verification of transactions with both merchants and customers via outbound calls and email -Well versed in dispute process for Visa and Mastercard -Well versed in handling dispute process (from initial chargeback to arbitration stages) -Extensive documentation review and research for both merchants and customers (representment documents and chargeback documents) -Proficient in Microsoft Office tools -Strong written and verbal English skills