Marwah N.

Hi, I'm a Virtual Assistant and Procurement Professional who enjoys helping businesses stay organized, efficient, and focused on growth. Over the years, I've worked in procurement, customer support, e-commerce operations, and marketing coordination. This combination allows me to support both the operational side of a business and the day-to-day tasks that keep everything running smoothly. Most recently, I've supported a South Korean beauty company where I handled customer inquiries, managed website orders, updated product listings, tracked influencer campaigns, and prepared reports for management. At the same time, I bring more than 10 years of experience in procurement, supplier management, and business operations. I understand that business owners often wear too many hats. My role is to take some of that workload off your plate so you can focus on growing your business while knowing the details are being handled properly. ### Here's how I can help: **Customer Support** * Responding to customer inquiries via email and WhatsApp * Assisting with order tracking and issue resolution * Supporting wholesale customers * Providing professional and friendly customer communication **Virtual Assistance & Operations** * Administrative support * Data entry and reporting * Task and project coordination * Documentation and process management * Organizing workflows and keeping projects on track **E-Commerce Support** * Shopify and WooCommerce product updates * Website content management * Order monitoring and backend support * Product listing maintenance **Influencer & Campaign Management** * Tracking influencer collaborations * Monitoring campaign deliverables * Managing PR package records * Updating Monday(.)com boards * Creating campaign and performance reports * Tracking clinic outreach activities and progress **Procurement & Supplier Management** * Supplier sourcing and research * Vendor communication and relationship management * RFQ and quotation comparison * Purchase order coordination * Procurement reporting and process improvement ### Tools I Work With Monday(.)com • Shopify • WooCommerce • WordPress • Looker Studio • Google Workspace • Microsoft Office • Trello • Richpanel • Canva • WhatsApp Business ### Why Clients Enjoy Working With Me I'm proactive, detail-oriented, and easy to work with. I communicate clearly, learn new systems quickly, and genuinely care about delivering quality work. Whether I'm responding to customers, managing suppliers, tracking influencer campaigns, or organizing reports, I approach every task with the same level of responsibility and professionalism. If you're looking for someone dependable who can support your operations, customer service, procurement, or project coordination, I'd be happy to contribute to your team and help your business run more smoothly.