Adela P.

Customer Experience

Thank you for taking a look into my profile! Im a bilingual customer service specialist with hands-on experience in healthcare and telecommunications environments, supporting clients through structured call flows, data verification, and system-based scheduling platforms. Skilled in CRM systems, compliance-driven documentation, and KPI tracking to maintain accuracy, efficiency, and service-level agreements (SLAs). Recognized for maintaining high service quality while managing complex inquiries in fast-paced, metrics-driven operations.