Siji A.

E-commerce Operations Manager | Shopify, Supply Chain & Automation

Hi, I’m Siji. I help Shopify and e-commerce businesses improve day-to-day operations, manage suppliers and fulfilment, and build practical systems that make the business easier to run. Over the past 3+ years, I’ve worked with dropshipping stores and established brands across wellness, beauty, fashion, accessories and home products. My experience covers the full operational flow—from suppliers and inventory through fulfilment, subscriptions, customer service and reporting. I’m most effective in roles where I can take ownership of problems, identify what is causing them and put a better process in place rather than only handling the same issue repeatedly. E-commerce Operations - Managing Shopify backend operations and daily workflows - Monitoring operational KPIs and preparing management reports - Resolving fulfilment, supplier and customer-facing issues - Coordinating operations across suppliers, CS teams and management - Building structured processes for growing e-commerce businesses Supply Chain, Inventory and Fulfilment - Supplier and vendor relationship management - Order fulfilment monitoring and exception handling - Inventory planning, demand forecasting and stock-risk tracking - Open-order, backlog and delayed-shipment management - Carrier performance, customs delays, reshipments and refunds - Purchase planning and supplier follow-up Workflow Automation and AI I use Claude Code, Codex and ChatGPT to improve operational workflows, reporting and documentation. Recent examples include: - Rebuilding a Skio subscription renewal tracker that updates delayed orders from Parcel Panel exports, prevents duplicates, assigns risk levels and shows the required action - Creating delayed-order and customs-clearance reporting - Building KPI dashboards and inventory-management trackers - Improving Google Sheets formulas and reporting logic - Designing SOPs, escalation workflows and supplier follow-up systems - Identifying opportunities for API-based automation between Shopify, tracking platforms and customer service tools Customer Service and Subscription Operations - Managing CS workflows, escalations, refunds and reshipments - Coordinating between supply chain and customer service teams - Managing subscription risks through Skio - Protecting renewals when earlier orders are delayed - Creating CS SOPs, reporting structures and escalation rules Vendor and Procurement Management - Supplier onboarding and relationship development - RFQs, pricing discussions and replenishment planning - Purchase-order coordination - Vendor performance monitoring - Maintaining accurate supplier, product and pricing records - Team Leadership and Process Improvement - Hiring, training and managing remote teams Writing and maintaining SOPs - Creating clear ownership and escalation processes - Improving workflows across operations, suppliers and customer service - Building systems that can be followed consistently without relying on one person - Shopify Store Management - Product listings and catalogue management - Collections, tagging, navigation and store organisation - Inventory and product-data maintenance - Product-page and merchandising support Tools Claude Code | Codex | ChatGPT | Google Sheets | Shopify | Skio | Parcel Panel | Excel | ClickUp | Monday Board | Trello | Slack | Notion | Airtable | 17Track | Custom OMS/ERP I bring a hands-on operations approach. I don’t just report an issue—I investigate it, agree on the next action, follow it through and improve the process so it is less likely to happen again. Best, Siji