Patrice Joyce S.

Hi! I’m a detail-oriented Virtual Assistant and BPO professional with hands-on experience in customer support, quality assurance, training, operations support, process documentation, and team coordination. I started my career in customer support and developed my skills through hands-on experience handling customer concerns, reviewing transactions, resolving cases, following client-specific procedures, and working with different operational tools and workflows. My experience has also allowed me to take on QA and Trainer responsibilities, where I review agent performance, identify recurring errors, provide coaching, create and improve SOPs, assist new hires, and help teams follow processes accurately and efficiently.