Juan Carlos G.

Virtual and Administrative Assistant

Hello, Future Client: Are you looking for a versatile professional who can handle multiple tasks without needing to hire different people? I'm here to simplify your operations. I'm Juan Carlos González, an administrative professional with over 5 years of experience providing high-quality support in customer service, sales, operations, and administrative management for companies in the United States, Canada, and Europe. What I can do for you: ✅ Multichannel customer service – Professional client management via email, chat, and phone, ensuring satisfaction and loyalty. ✅ Appointment Setting & Sales – Experience in cold calling, lead qualification, and appointment scheduling for sectors like marketing, SaaS, finance, and NGOs. ✅ Administrative management – Email handling, calendar management, data entry, CRM (Salesforce, Go High Level), schedule coordination, and office tasks. ✅ Executive support – Travel arrangements, reminders, personal request management, and meeting coordination. ✅ Human resources – Support in recruitment, onboarding new talent, and managing internal processes. ✅ Basic accounting – Payroll processing, invoicing, and financial tracking. My approach: I don't just complete tasks, I optimize them. My goal is to become a reliable member of your team, anticipating your needs and freeing up your time so you can focus on what really matters: growing your business. I have worked with companies of various sizes and sectors, quickly adapting to different systems, processes, and business cultures. My experience includes roles at Amazon, Contractor Level Up, Konecta, and Santander Consumer, where I developed skills in dynamic, high-performance environments. Tools I master: Salesforce | Go High Level | Notion | Slack | Trello | Microsoft Office | Google Workspace | Photoshop | CRM Management Why work with me? - Clear and proactive communication – I keep clients informed at every stage of the process. - Results-oriented – I consistently meet deadlines and exceed expectations. - Adaptability – I learn quickly and adjust to new tools and methodologies. - Long-term commitment – I seek to build lasting professional relationships based on trust and exceptional results. Languages: 🇪🇸 Spanish – Native 🇳🇱 Dutch – Intermediate-Advanced 🇬🇧 English – Basic-Intermediate If you're looking for someone reliable, efficient, and committed to your success, let's talk. I'm ready to add value to your team from day one. Best regards, Juan Carlos González Poveda