Bernard A.

I am an experienced CCTV and Security Systems Specialist with a strong background in remote monitoring, troubleshooting, and incident response. I have hands-on experience managing large-scale surveillance environments, including monitoring over 100+ cameras in a multi-tenant building and responding to urgent incidents in real time. My expertise includes diagnosing camera connectivity issues, resolving recording problems, configuring NVR/DVR systems, and supporting clients remotely to restore system functionality quickly and efficiently. I am comfortable working independently, handling after-hours incidents, and communicating clearly with customers and technical teams. I am committed to providing reliable monitoring, fast troubleshooting, and professional technical support to ensure your security systems operate smoothly at all times. Core Skills: • Remote CCTV Monitoring and Incident Response • Camera Offline and Recording Troubleshooting • NVR/DVR Configuration and Maintenance • Network and Connectivity Diagnostics • System Health Checks and Preventive Maintenance • Client Communication and Technical Support Tools and Systems: • IP and Analog CCTV Systems • NVR / DVR Systems • Remote Monitoring Software • Network Devices (Routers, Switches) • Basic Networking and System Diagnostics Cloud Video Surveillance & Video Management System (VMS) Support Provided technical support and platform maintenance for VXG, a global video surveillance software company specializing in cloud-based Video Management Systems (VMS) and Video Surveillance as a Service (VSaaS). Responsibilities included: Cloud VMS administration and support IP camera onboarding and troubleshooting ONVIF device integration API troubleshooting and validation Video recording and streaming diagnostics Network connectivity analysis Customer technical support Software testing and issue replication System performance monitoring Collaboration with software development teams Technologies & Skills: Video Surveillance Systems (VMS) VSaaS Platforms ONVIF IP Cameras Cloud Video Management REST APIs Network Troubleshooting Log Analysis Technical Support Software Testing