Paula A.
Customer Success & Account Management | Bilingual Operations Lead
Bilingual (C2) Customer Support Supervisor with 5+ years of experience in high-volume, fast-paced environments. Proven track record in handling escalations, optimizing workflows, and supporting both customer experience and operational performance. Experienced in managing sensitive data, processing payments, and working within structured, compliance-driven environments. Strong background in team leadership, training, and multi-channel support (chat, email, and voice). Known for being adaptable, detail-oriented, and highly empathetic while maintaining efficiency and accuracy under pressure.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $3.2k
Billed in all: $76,027$76k
$1.1k in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 21% in Management Skills
Ranked by MRR among everyone on Upwork with the skill.
- #78Team Training266 freelancers · 🇨🇴 #5Top 29%🇨🇴#5 of 13
- #112Performance Management448 freelancers · 🇨🇴 #6Top 25%🇨🇴#6 of 9
- #201KPI Metric Development775 freelancers · 🇨🇴 #13Top 26%🇨🇴#13 of 42
- #210Employee Onboarding859 freelancers · 🇨🇴 #5Top 24%🇨🇴#5 of 15
- #256Payment Processing834 freelancers · 🇨🇴 #4Top 31%🇨🇴#4 of 12
- #257Problem Resolution837 freelancers · 🇨🇴 #13Top 31%🇨🇴#13 of 55
- #421Ticketing System1,296 freelancers · 🇨🇴 #4Top 32%🇨🇴#4 of 11
- #781Process Improvement2,841 freelancers · 🇨🇴 #17Top 27%🇨🇴#17 of 56