Judith A.

I run the operational backend for founders and small teams so they can stay focused on growth instead of getting pulled into the day-to-day. Over the past few years I've operated as the de facto Operations Manager for multi-brand businesses, HR consulting practices, SaaS/dev delivery teams, agency and coaching businesses. Owning everything from executive support to system rebuilds to cross-client project governance. What I've actually done: ✔️ Managed operations and publishing workflows for a multi-brand founder (education, marketplace, and a quarterly print/digital magazine) including CRM administration in Zoho, contract/NDA coordination through PandaDoc, and 9+ concurrent distribution and ad-sales partnerships ✔️ Rebuilt a business's entire client operations backend from scratch - student rosters, program access, churn/cancellation tracking, and consolidated three disconnected revenue systems SegMetrics, ThriveCart, and manual sales into one dashboard ✔️ Provided full executive support - calendar, inbox, travel, client onboarding for an HR consulting founder, building out HoneyBook systems and SOPs where none existed ✔️ Structured Jira epics and user stories from unorganized founder notes across two parallel client accounts, supporting an Odoo ERP upgrade and maintaining strict account separation for a dev-led operations team Where I add the most value: ☑️ Executive & Founder Support - calendar, inbox, travel, prioritization ☑️ Operations & Project Management - SOPs, workflow design, cross-functional coordination, QA ☑️ Systems & CRM Zoho, Airtable, Asana, Mondaydotcom, HoneyBook, GoHighLevel, Odoo, Jira ☑️ Client Operations - onboarding, lifecycle tracking, reporting Tools Airtable, Asana, Jira, ClickUp, Notion, GoHighLevel, Zapier, Make, Mondaydotcom, n8n, HubSpot, Zoho, HoneyBook, ThriveCart, SegMetrics, Slack, Google Workspace, Confluence, Trello, Dubsado, Claude, ChatGPT 🛠️ Certifications • Google Project Management • Asana Workflow Specialist • Jira Scrum Project • Agile PM Fundamentals • Research & Writing with Generative AI • IT Support Fundamentals • Excellence in Excel • Operations Management If you're looking for someone who can improve operations, implement business systems, and automate workflows, I focus on tightening client onboarding, reducing manual work, and keeping projects moving without things falling through the cracks. I'd love to help.