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Allan  F.

Allan F.

Customer Service Specialist | Live Chat & Tech Support | Sales

I am a Call Center Representative with strong experience in customer support within high-call-volume environments. I bring excellent computer skills, professional telephone etiquette, and a customer-focused approach to every interaction. I am a motivated customer service specialist with over 11 years of experience in fast-paced, team-based retail and call center environments. I am known for problem-solving, clear communication, and maintaining a positive experience for customers. Key strengths include: • Adhering to customer service procedures • Creative problem solving • Exceptional communication skills • Quick learning and adaptability • Persuasive and confident speaking • Experience as part of a management team I am reliable, detail-oriented, and committed to delivering high-quality customer support. I would be happy to discuss how I can support your business and your customers.

🇲🇽Hermosillo, Mexico$11/hr90% JSS4.93 (2)Since Oct 2022

Earnings and projects

MRR
$1.2k

Last 6 months ÷ 6

World#40,530 / 412k
🇲🇽Country#532 / 3,563
Revenue, last 30 days
$2k

Last 6 months: $7.2k

World#21,499 / 412k
🇲🇽Country#291 / 3,563
Total earnings
$13k

Billed in all: $14k

World#177,658 / 412k
🇲🇽Country#1,652 / 3,563
Per project
$4.2k

$3.6k in the last 6 months

World#41,210 / 412k
🇲🇽Country#497 / 3,563
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412k
🇲🇽Country#600 / 3,563
Projects in all
3
0% fixed100% hourly
World#304,142 / 412k
🇲🇽Country#2,073 / 3,563

Earnings, last 30 days

$13.8k+$2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$11k$12k$13k$14kOct 8Oct 23Nov 7

Skill rankings: Top 13% in Sales

Ranked by MRR among everyone on Upwork with the skill.

  1. #189Call Center Management1,271 freelancers · 🇲🇽 #10Top 15%
  2. #225BPO Call Center1,567 freelancers · 🇲🇽 #4Top 14%
  3. #250Sales Development1,688 freelancers · 🇲🇽 #2Top 15%
  4. #642Outbound Sales4,644 freelancers · 🇲🇽 #8Top 14%
  5. #700Customer Satisfaction3,986 freelancers · 🇲🇽 #10Top 18%
  6. #1,232Sales9,827 freelancers · 🇲🇽 #29Top 13%
  7. #2,923Customer Support20,101 freelancers · 🇲🇽 #37Top 15%
  8. #5,183Customer Service37,167 freelancers · 🇲🇽 #121Top 14%