Genevieve A.

A++ Virtual Assistant | Admin and Customer Service Pro

Looking for a Virtual Assistant who can actually step up and run your operations? Let’s talk. ⭐️⭐️⭐️⭐️⭐️ I am an Operations Specialist & Team Leader with 10+ years of experience scaling e-commerce workflows, leading remote teams, and building SOPs that save time and cut costs. Whether you need someone to manage your store logistics, handle complex admin tasks, or de-escalate customer issues, I deliver top-tier results without needing to be micromanaged. ⚡ How I add value to your business: • E-Commerce & Logistics - End-to-end order fulfillment, tracking, dispute resolution, and store ops. • Process Optimization - Creating SOPs and automated workflows that eliminate bottlenecks. • Customer Support & Sales - Omnichannel support (Email, Chat, Phone) and sales pipeline management. • QA & Team Leadership - Managing QMS documentation, performance coaching, and team oversight. • Admin & Finance - Advanced Google Sheets tracking, database auditing, and light bookkeeping. 🛠 Tech Stack: Google Workspace, MS Office, Advanced Google Sheets, QuickBooks, Xero, Zendesk, Salesforce, Front, Zoho, Wordpress, Wix, ClickUp, Asana, Trello, Jobber, Canva, Slack, Zoom, Dropbox. I’m an independent problem-solver who thrives in fast-paced remote environments. Ready to delegate? Send me a message and let's get started! 📩