Jen Jen R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hey, I'm Jen 👋 I’m a dedicated and highly skilled Customer Experience Support with over 8 years of experience in eCommerce and dropshipping. Since starting my career, I’ve developed a strong track record of delivering efficient, high-quality support while leading customer-focused teams. My expertise spans email support, chat support, and both inbound and outbound calls, which has helped me grow into a leadership role centered on optimizing the overall customer journey. Throughout my career, I’ve honed my communication, interpersonal, and management skills, ensuring both team performance and client satisfaction. I’m detail-oriented, hardworking, and confident in building strong relationships and delivering exceptional customer experiences. My experience with tools like Gorgias, Zendesk, and Shopify enhances my ability to provide top-notch service. 🫰🏽 Why clients work with me ⭐️ I take a human-first approach and treat your business like my own. I’m proactive, organized, and reliable, so you don’t have to follow up or micromanage. I focus on solving problems, improving systems, and making sure things actually get done. ⚒️ Tools I use regularly Zendesk, Freshdesk, Helpscout, Gorgias, HubSpot, Salesforce, ClickUp, Trello, Asana, Monday, Notion, Jira, Basecamp,Notion, Shopify, Amazon, Walmart, Braintree, Stripe, ActiveCampaign, PayPal Slack, Microsoft Teams, Google Workspace, Outlook Canva, Claude, VistaSocial, Later, Audacity Zapier, Make, Slab, Microsoft 365, Dynamics 365 📨 Let’s work together I’m currently open to long-term opportunities where I can support operations, customer support, and e-commerce teams at a higher level. ✨✨ I am flexible, open to new changes, and a fast learner. I don't want to bore you with my profile description so if you'd still like to learn more about my competency and reliability, feel free to go through my reviews. ✨✨