Joshua F.

E-commerce Operations & Customer Support Specialist

Hi, I'm Joshua Faderagao, an e-commerce operations and customer support specialist with 2+ years of experience managing Shopify store operations across multiple stores (including product categories like canvas prints, posters, blankets, toys, apparel, and supplements), plus experience in email support and nearly a decade of data entry/accounting. I currently own the full daily support and fulfillment workflow for a Shopify store. I check Shopify and product customization tools like Teeinblue for address or personalization issues, reaching out to customers proactively before problems delay their orders. I manage tickets via Gorgias in English, German, Italian, and French, and I also fulfill orders directly in Teeinblue. I track escalations like damaged, incorrect, and stuck shipments, and returns through to resolution with fulfillment partners in Trello, coordinating replacements and refunds. I also handle manual order corrections with suppliers and maintain fulfillment reporting to track orders. On the product side, I also review and quality-check product listings against specifications for accuracy in sizing, pricing, and design. I work independently, follow structured processes across multiple systems, and catch issues before they become customer complaints. Looking to bring the same reliability and ownership to your team.