Henrique S.

I have 5 years of experience working in customer support, handling inquiries through email and chat. My focus is always on providing the best possible experience for customers, using personalized messages to show that I’m genuinely there for them and that they can rely on me to do my utmost to represent their needs. My motto is to always give my absolute best effort. Even if I can't provide exactly what the customer wants, I ensure they leave knowing I did everything I could to help them. I have experience working with: - Zendesk - Intercom - Hubspot - Helpshift - Jira - Dixa I have plethora of experience dealing with: - Customer inquiries through e-mails/chats - Payment issues - Account issues - Product learning curves - Compromised accounts investigation - Product functionalities - Bug reports to Developers and Product Team