Maria Luiza S.

Are you looking for a dedicated Customer Service Support and experienced ESL Teacher? You're in the right place! I am a Licensed Professional Teacher and TESOL-certified ESL Teacher with over 4 years of experience teaching English both online and offline. I have helped students of different ages and proficiency levels improve their speaking, grammar, pronunciation, reading, and communication skills through engaging and personalized lessons. In addition to teaching, I have experience in customer service and virtual assistance. I excel at handling customer inquiries, resolving concerns, managing emails, and providing professional support that enhances customer satisfaction and loyalty. My strong communication skills, patience, and problem-solving abilities allow me to deliver exceptional service and build positive relationships with clients and customers. Key Skills: • Customer Service & Client Support • ESL Teaching (Online & Offline) • Lesson Planning & Student Assessment • Email & Calendar Management • Data Entry & Administrative Support • Social Media Management • Canva Design • Shopify VA • CRM & Ticketing Systems (Zendesk, Freshdesk, Gorgias) Tools: Google Workspace, Microsoft Office, Shopify, Slack, Trello, Zendesk, Freshdesk, Gorgias, Canva, and PayPal. I am reliable, detail-oriented, adaptable, and committed to delivering high-quality work. Whether you need excellent customer support or an experienced English teacher, I am ready to help your business succeed. Let's connect!