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Andrea E.
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Andrea E.

Administrative Representative | Email, Phone & Chat Support |

Hi there! I’m Andrea, a bilingual administrative and virtual support professional with over 3 years of experience providing customer-focused assistance and back-office support. I have a strong background working in call centers in Nicaragua and completing a cultural exchange program in the United States, where I developed excellent English communication skills. A deep understanding of client needs across diverse markets. I specialize in customer communication, data management, document preparation, and administrative coordination. I’m detail-oriented, empathetic, and highly organized, with a proven ability to support clients efficiently via email, phone, and chat. My goal is to help businesses stay organized, improve client satisfaction, and operate smoothly through reliable and professional virtual support.

🇳🇮Managua, Nicaragua$10/hr100% JSS4.98 (10)Since Oct 2022

Earnings and projects

MRR
$1.6k

Last 6 months ÷ 6

World#30,003 / 412k
🇳🇮Country#148 / 1,207
Revenue, last 30 days
$1.4k

Last 6 months: $9.6k

World#31,542 / 412k
🇳🇮Country#182 / 1,207
Total earnings
$41k

Billed in all: $43k

World#88,653 / 412k
🇳🇮Country#329 / 1,207
Per project
$3.7k

$4.8k in the last 6 months

World#45,839 / 412k
🇳🇮Country#245 / 1,207
Projects, last 6 months
2
0% fixed100% hourly
World#88,922 / 412k
🇳🇮Country#106 / 1,207
Projects in all
11

Across 14 contracts

0% fixed100% hourly
World#192,420 / 412k
🇳🇮Country#136 / 1,207

Earnings, last 30 days

$43.1k+$1.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$41k$42k$43k$44kOct 9Oct 24Nov 8

Skill rankings: Top 5% in Business

Ranked by MRR among everyone on Upwork with the skill.

  1. #23Call Scheduling307 freelancers · 🇳🇮 #4Top 7%
  2. #25Document Analysis294 freelancers · 🇳🇮 #1Top 9%
  3. #27Following Procedures250 freelancers · 🇳🇮 #1Top 11%
  4. #86Business1,581 freelancers · 🇳🇮 #2Top 5%
  5. #120Inbound Inquiry1,295 freelancers · 🇳🇮 #5Top 9%
  6. #222Product Knowledge2,128 freelancers · 🇳🇮 #4Top 10%
  7. #451Customer Satisfaction3,986 freelancers · 🇳🇮 #10Top 11%
  8. #506Management Skills6,116 freelancers · 🇳🇮 #5Top 8%