Esther I.

Hi there! I’m Esther, a Customer Success and Client Operations Specialist helping SaaS, FinTech, and EdTech companies reduce churn, scale onboarding, and turn sign-ups into loyal power users. If your users are dropping off before experiencing your product’s value, or your team is drowning in support tickets and operational friction, I can help. Over the last 5+ years, I’ve specialized in taking the chaos out of the client journey—from leading guided implementations and resolving technical hurdles to building automated CRM workflows. Proven Impact & Metrics: 1,000+ Users Onboarded: Successfully guided users through complex platform enablement, feature adoption, and continuous lifecycle management. High-Volume Execution: Supported fast-paced startup environments handling 1,000+ community registrations in under two months without sacrificing response quality. Proactive Retention: Mastered early churn-risk identification, turning friction points into long-term customer success and maximized platform ROI. How We Partner Together: I partner cross-functionally with Sales, Product, and Executive Leadership to bridge the gap between company goals and customer success. Whether you need an interim CSM, structured onboarding SOPs, or streamlined communication touchpoints, I’ve got you covered. Core Tech Stack: Salesforce, HubSpot, GoHighLevel, Zendesk, Intercom, Gainsight, ChurnZero, Vitally, Jira, Asana, Slack, and Notion. Let’s chat about how we can keep your customers happy, active, and sticking around for the long haul. Hit that invite button and let's get to work!