Vincent O.

95% Chargeback Win Rate | Weekend Availability | Shopify Support | 5 Years’ Experience Chargebacks, unresolved customer complaints, and weekend messages piling up in your inbox? I bring 5 years of experience across customer support and e-commerce operations, helping keep customer issues, orders, and disputes under control. Chargeback & Dispute Management: Chargeback responses and supporting evidence Dispute documentation and deadline tracking 95% chargeback win rate Shopify & E-commerce Support Customer inquiries, order tracking, and shipping issues Returns, refunds, cancellations, and order updates Accurate customer records and order management Customer Service & Retention: Email support and complaint resolution Clear, professional customer communication Follow-through on unresolved issues and escalations Order & Operations Coordination: Fulfillment and delivery issue coordination Inventory and order discrepancy follow-up Organized records and daily operational support Weekend Customer Support: Weekend inbox and ticket coverage Keep customers informed while your team is offline Respond to weekend inquires before the pile up on Monday Why Work With Me? 5 years of relevant professional experience 95% chargeback win rate Customer support backed by e-commerce operations knowledge Weekend availability for businesses that need it Need someone to manage customer inquiries, stay on top of disputes, or keep your inbox under control over the weekend? Send me a message to discuss your support needs or invite me to your job.