Furkan Y.

I lead the German speaking account management team at a Swiss energy software company and take over the complex cases, so nothing gets stuck. Alongside that, I have spent almost three years evaluating AI systems for leading AI training platforms. What I do today ▪ Lead Account Manager for the German speaking market and the link between the team and management ▪ Run the weekly team meeting, set priorities and keep every open case visible in one place ▪ Solve escalated cases end to end in Salesforce, working directly with Sales, Development and Product ▪ Write the playbooks and process rules the team works with ▪ Build AI workflows that give the team its daily priorities, connected to Salesforce, Slack and Google Drive Before leading the team, I managed 150+ sites myself, onboarded new property owners and led demos and customer meetings. AI evaluation and training data ▪ Rated and compared AI model answers against detailed rubrics and project guidelines (Mindrift, Outlier) ▪ Built benchmark tasks for AI browsing agents with verified answers, tested against three leading models and accepted only if all of them failed ▪ Reviewed other experts' tasks as QA reviewer What I can do for you ▪ Account management and customer success for software products ▪ Setting up or leading a small support or account management team ▪ AI evaluation, rubric based rating and quality review ▪ Customer communication in German, English and Turkish ▪ Finding the real cause, not the symptom ▪ Clear processes, documentation and AI supported workflows Background Bachelor in Mechanical Engineering, requirements engineering in automotive, four years running the operations of a family business. I pick things up fast, explain complex topics simply and keep things moving without being chased.