Rose P.

Customer Service Rep

Hi! I’m Rose, a reliable and detail-oriented Virtual Assistant, Customer Support Specialist, and Operations Support Assistant with experience in customer service, property management, administration, and Meta ads support. I have 2 years of experience as a Customer Service Representative, handling voice, non-voice, chat, and email support. I am confident in assisting customers professionally, resolving concerns, answering inquiries, and making sure every client receives clear and helpful support. I also have 2 years of experience as a Property Management Virtual Assistant for an Australian-based hotel/hostel business. In this role, I handled guest reservations, guest inquiries, complaints, cleaning coordination, maintenance follow-ups, pricing updates, check-in/check-out support, and remote security monitoring. I also helped organize housekeeping tasks, track room issues, prepare reports, and coordinate with cleaners, reception, and management to ensure smooth daily operations. Aside from customer support and property management, I also have experience working a Meta ads specialist, where I assist clients with ad account concerns, policy explanations, and general operational support. This helped me develop strong skills in client communication, problem-solving, attention to detail, and handling sensitive client concerns in a calm and professional way. Here are the tasks I can help you with: Customer Support Email, chat, and voice support Handling customer inquiries and complaints Responding professionally to clients Escalating urgent or technical concerns Creating clear and humanized responses Virtual Assistance & Admin Support Data entry and online research Google Sheets, Google Docs, and Google Drive management File organization and task tracking Preparing reports and checklists Inbox and message management Property Management Support Guest reservation assistance Check-in/check-out coordination Cleaning and housekeeping task management Maintenance follow-ups Guest complaint handling Daily operations coordination Meta ads Operations Support Client communication Ad account support coordination Explaining policies and processes clearly to clients I am highly organized, patient, and easy to work with. I always make sure to communicate clearly, follow instructions carefully, and complete tasks with accuracy. I can work independently, but I also enjoy collaborating with a team to make sure everything runs smoothly. I am available for full-time or part-time work and can support businesses that need someone dependable, proactive, and committed to delivering quality work. Let’s work together and make your daily operations easier!