Rose P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

You need someone you can trust with your customers—and with the follow-up work after each conversation. I help businesses manage customer communication, resolve day-to-day concerns, and keep requests moving without leaving the owner to chase every update. I’m Rose. I have almost five years of experience across customer service, hotel operations, and client operations management. My work has involved handling 100+ daily guest inquiries across four properties, supporting US customers, and coordinating account and payment issues with multiple teams. Here’s what that experience means for your business: • Your customers get clear, professional answers. At Teleperformance, I spent two years supporting US-based accounts through phone, email, and chat. I handled inquiries and complaints while consistently meeting performance requirements. • Your guests and on-site teams stay coordinated. As a remote receptionist and guest services VA for an Australian hotel business, I managed reservations, booking changes, check-in support, billing concerns, and guest complaints. I worked with housekeeping, reception, and maintenance to follow up on room readiness and outstanding issues. • Your client requests have someone keeping track of them. In my operations role at a digital advertising agency, I coordinated onboarding, account access, funding requests, invoices, withdrawals, and refunds. When an issue needed input from finance, development, or management, I gathered the details, coordinated next steps, and kept the client informed. I can take care of: • Customer support through phone, email, and chat. • Guest communication and reservation assistance. • Inbox management, follow-ups, and escalation tracking. • Housekeeping and maintenance coordination. • Client onboarding, CRM updates, and account administration. • Billing inquiries, payment tracking, and documentation. My approach is straightforward: understand the request, check the details, take the next appropriate action, and document what is still pending. If something needs your decision, I’ll bring you the context you need to make it. Tools I’ve used include Cloudbeds, Little Hotelier, GOKI, Salesforce, GoHighLevel, Aircall, Google Workspace, Slack, Asana, and Stripe, along with booking platforms such as Airbnb and Booking dot com. I’m available for full-time, long-term remote work and flexible across international time zones. Tell me which part of your customer support or daily operations needs attention. We can discuss how I can take it off your plate.