Amanda C.

Hello! I'm a Brazilian freelancer and engineer, working professionally since 2017 and freelancing since 2018. I started in customer service and have since taken on a wide range of roles across customer support, hospitality and tourism, virtual assistance, engineering and industrial reporting, and data analysis. With 7+ years of experience in customer service, I bring a detail-oriented, process-driven and reliable approach to every project. What I can help you with: - Customer Service & Customer Support (email, phone and live chat) - Virtual Assistant & Administrative Support - Data Analysis, Reporting & Dashboards (KPIs, Power BI, Excel) - Talent Sourcing, Recruiting & Hiring Management - Project Management (Agile, Lean Six Sigma) - Process Documentation, SOPs & Training Materials - Search & Research Tasks - Writing, Translation & Proofreading (English / Portuguese) - Tourism & Travel Tools Tools & platforms: Excel (advanced), Word, SAP, SQL, Power BI, HubSpot, Zendesk, Trello, Draw io, etc. Why work with me: - Clear, professional communication - Strong problem-solving and escalation handling - Deadlines met and quality delivered - Experience working with international teams and clients I'd be happy to help you reach your goals and make your project a success. I'm currently open to new projects and negotiations. Send me a message and let's talk!