Mickaela O.
Customer Success Manager | CRM Expert | Client Relationship Specialist
I believe that great customer relationships are built on more than just service. They’re built on trust, empathy, and genuine human connection. With over 12 years of experience in Customer Success, client support, and project management, I’ve learned how to turn every interaction into an opportunity to create value, strengthen loyalty, and leave a lasting positive impression. Whether I’m solving complex issues, improving CRM processes, or guiding clients toward success, my goal is always the same: to make them feel heard, supported, and appreciated. Let’s work together to turn your customer experience into your strongest competitive advantage with enthusiasm, reliability, and a smile 😊
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6k
Billed in all: $30,491$30k
$2k in the last 6 months
Across 4 contracts
Across 10 contracts
Earnings, last 30 days
Skill rankings: Top 12% in Dropshipping
Ranked by MRR among everyone on Upwork with the skill.
- #224Call Center Management1,271 freelancers · 🇲🇬 #4Top 18%🇲🇬#4 of 11
- #325Dropshipping2,698 freelancers · 🇲🇬 #4Top 12%🇲🇬#4 of 34
- #461Client Management2,926 freelancers · 🇲🇬 #2Top 16%🇲🇬#2 of 21
- #788Customer Relationship Management5,121 freelancers · 🇲🇬 #4Top 15%🇲🇬#4 of 15
- #847Customer Satisfaction3,986 freelancers · 🇲🇬 #5Top 21%🇲🇬#5 of 44
- #1,235Marketing10,098 freelancers · 🇲🇬 #4Top 12%🇲🇬#4 of 13
- #1,296CRM Software8,314 freelancers · 🇲🇬 #2Top 16%🇲🇬#2 of 11
- #1,374Ecommerce8,441 freelancers · 🇲🇬 #2Top 16%🇲🇬#2 of 24