Mario H.

I support U.S. property management teams with the coordination, communication, and administrative work that keeps daily operations moving. I have over four years of experience in property management, in addition to six years in customer service and technical support. My property management work includes coordinating residents, owners, vendors, and contractors, gathering information, and following requests through to resolution. PROPERTY MANAGEMENT EXPERIENCE • Maintenance and vendor coordination Receiving resident calls and service requests, documenting issues, creating work orders, scheduling repairs, coordinating turnovers, and following up with vendors and residents to confirm completion. • Estimates and owner approvals Preparing vendor and contractor estimates in company templates, applying company-specified markup, and explaining proposed work and costs to owners. Gathering additional details, following up on approvals, communicating authorization to vendors, and tracking start dates and progress. • Rental applications and screening Processing applications in AppFolio, requesting supporting documents, reviewing screening information against company criteria, and communicating approvals or denials to applicants. • Administrative support and records Managing shared inboxes and owner/vendor inquiries, sending resident notices and move-out communications, retrieving invoices from supplier portals, entering invoices with GL codes, and organizing inspection records and photos. CUSTOMER SERVICE AND TECHNICAL SUPPORT My background also includes customer service, technical support, and hotel reservations. I've helped customers troubleshoot Google Nest thermostats and in-flight Wi-Fi issues, explained findings and next steps, processed refunds, and assisted with bookings. I communicate professionally in English and Spanish by phone and in writing. TOOLS I'VE USED • Property management: AppFolio, Propertyware, Buildium • Customer support and CRM: Zendesk, Salesforce, HubSpot, Oracle • Task management: Monday, Asana, Trello, ClickUp, Notion • Communication: Slack, Microsoft Teams, Zoom, RingCentral, Google Voice • Documents and productivity: Google Workspace, Microsoft Office, Excel, Outlook, DocuSign, Adobe Acrobat HOW I WORK I'm used to working independently within company procedures, keeping clear records, and following up without waiting for every next step to be assigned. I keep the people involved informed and bring questions requiring approval to the appropriate person. I'm interested in joining a team where I can contribute my experience in coordination, communication, and day-to-day operations. I'm available for part-time or full-time work.