Michiele P.
Client Care Professional & Virtual Assistant CSR
Hi there! I’m Michiele. 👋 I’m a dedicated Virtual Assistant from the Philippines with over 6 years of experience in making businesses run more smoothly. My journey started in the fast-paced world of BPO while I was still in college, which taught me the art of multitasking, clear communication, and staying calm under pressure. Today, I specialize in being the "First Point of Contact" for your business—ensuring every guest, patient, or client feels heard and valued from the very first hello. 🌸 How I Can Help You: Intake Specialist: I handle the "paperwork" and initial conversations for Medical, Legal, and Automotive businesses so you don't have to. Airbnb Management: From the first inquiry to the final review, I take care of your guests and your calendar with a 5-star touch. Appointment Setting: I’ll keep your schedule organized and your pipeline full by managing your CRM and booking calls. Customer Care: Whether it’s email, chat, or phone, I provide support that is both professional and genuinely friendly. 💻 Tools I Use & Love: CRMs: GoHighLevel, Salesforce, Shopify Booking: Calendly, Guesty, Gorgias Communication: Zoom, Slack, Google Workspace Why choose me? I’m more than just an assistant —I’m a partner who cares about your success. I pride myself on being organized, reliable, and very easy to work with. My goal is to take the repetitive tasks off your plate so you can focus on the big picture. I’m always eager to learn your specific systems and grow with your team. Let’s chat about how I can make your workday a little brighter!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $74,235$74k
$12k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 3% in English
Ranked by MRR among everyone on Upwork with the skill.
- #144Gorgias1,588 freelancers · 🇵🇭 #78Top 9%🇵🇭#78 of 895
- #146Product Knowledge2,128 freelancers · 🇵🇭 #75Top 7%🇵🇭#75 of 1,267
- #213Customer Experience2,788 freelancers · 🇵🇭 #71Top 8%🇵🇭#71 of 1,061
- #228Appointment Setting5,158 freelancers · 🇵🇭 #87Top 4%🇵🇭#87 of 2,388
- #252Account Management3,086 freelancers · 🇵🇭 #55Top 8%🇵🇭#55 of 812
- #301Customer Satisfaction3,986 freelancers · 🇵🇭 #138Top 8%🇵🇭#138 of 1,816
- #327Cold Calling6,565 freelancers · 🇵🇭 #131Top 5%🇵🇭#131 of 3,198
- #539English17,148 freelancers · 🇵🇭 #87Top 3%🇵🇭#87 of 1,895