Muhammad K.
E-commerce & SaaS Customer Support | Zendesk, Gorgias, Freshdesk
My longest client has kept me on for over 2.5 years because their inbox stays under control and their customers stay happy. Top Rated Plus, 100% Job Success, 13,000+ hours on Upwork, almost all of it on long-term support contracts. I work daily in Zendesk, Freshdesk, Gorgias, Crisp, and HubSpot, and I know my way around Shopify. What I handle: - Email, live chat, and phone support - Ticket triage, tagging, and escalation - Order, refund, and shipping inquiries - Macros and process documentation - Customer satisfaction follow-ups Master’s in Project Management, EF SET-certified English. I reply within a few hours. Tell me your current setup and ticket volume, and I’ll tell you how I’d handle it.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $13k
Billed in all: $85,296$85k
$3.4k in the last 6 months
Across 12 contracts
Earnings, last 30 days
Skill rankings: Top 5% in Email Support
Ranked by MRR among everyone on Upwork with the skill.
- Crisp32 freelancers · 🇵🇰 #1Top 6%🇵🇰#1 of 6
- #37Zoho Desk401 freelancers · 🇵🇰 #10Top 9%🇵🇰#10 of 87
- #83Ecommerce Support1,624 freelancers · 🇵🇰 #14Top 5%🇵🇰#14 of 247
- #84Freshdesk1,321 freelancers · 🇵🇰 #9Top 6%🇵🇰#9 of 151
- #96Ticketing System1,296 freelancers · 🇵🇰 #5Top 7%🇵🇰#5 of 94
- #116Gorgias1,588 freelancers · 🇵🇰 #14Top 7%🇵🇰#14 of 169
- #284Phone Support5,089 freelancers · 🇵🇰 #25Top 6%🇵🇰#25 of 414
- #367Zendesk5,908 freelancers · 🇵🇰 #19Top 6%🇵🇰#19 of 418