Julio César R.

Expert Bilingual Customer Success/Support Management Representative.

I am a customer Support expert, with experience in sales, retention, assisting, and solving customer inquiries, active listening, critical thinking, time management, reliability, attention to detail, adaptability, effective communication, emotional intelligence, empathy, and negotiation skills, I can provide professional references for my previous jobs if needed. Abilities: * Onboarding assistance * Advance Knowledge of Windows 10 * Advanced knowledge of Mac 10.15 * Medium Knowledge of Android * Medium knowledge of Linux Mint and Linux Puppy * 1-year Experience building PCs * More than 10 years of experience in Customer Service (including sales, retention, and billing) * 2 years of Professional photography experience * Digital Marketing diploma * Digital investigation diploma * Currently coursing a Project Management certification in Google. * 2 year of experience in leadership and as a backup team * 4 years zendesk experience, 1 of Gorgias * 1-year experience with Salesforce