Cesca B.

Your Customer Support Advantage. Unlocked. ✨ ✅ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 & 𝙏𝙚𝙘𝙝 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙀𝙭𝙥𝙚𝙧𝙩 (Shopify & SaaS) ✅ 𝙀𝙨𝙘𝙖𝙡𝙖𝙩𝙞𝙤𝙣 & 𝙏𝙚𝙖𝙢 𝙍𝙚𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 💎𝗣𝗼𝘄𝗲𝗿𝗵𝗼𝘂𝘀𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 ⚡ Tech-Savvy Support Agent (Quick Learner across SaaS & E-commerce tools) 🔍 Customer-First Communicator (Clear, calm, professional tone in every interaction) 🎯 Detail-Oriented Troubleshooter (Accurate handling of complex tickets & escalations) 🧭 Process-Driven Thinker (Follows SOPs while improving efficiency where possible) 🤝 Reliable Team Player (Consistent performance in fast-paced support environments) 💎𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝘂𝗽𝗲𝗿𝗵𝗲𝗿𝗼 💯 Email & Chat Support (High-Volume Ticket Handling) – Experienced handling 20–40+ tickets daily involving order tracking, refunds, returns, exchanges, cancellations, reshipments, address changes, and product inquiries using structured support workflows. 💯 Shopify Store Support (E-commerce Operations Experience) – Worked with Shopify-based merchants assisting in order management, app troubleshooting, and customer issue resolution across different tools and platforms. 💯 SaaS / App Support Exposure – Supported merchants in a B2B SaaS environment by troubleshooting app-related issues and coordinating solutions across internal systems. 💯 CRM & Helpdesk Tools (Multi-Platform Support) – Experienced using Intercom, Zendesk, Gmail, Slack, WhatsApp and Notion for daily support operations. 💯 Customer Communication & Follow-ups – Handles customer inquiries across email and social channels with focus on response quality, clarity, and resolution speed. 💯 Order Issue Resolution (Customer + Business Balance) – Handles escalations involving missing orders, delivery issues, refunds, and replacements while maintaining customer satisfaction and business protection. 💎𝗧𝗲𝗮𝗺 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝙪𝙥𝙥𝗼𝗿𝘁 💯 Team Collaboration & Escalation Handling – Works with internal teams to resolve complex customer issues and ensure smooth workflow execution. 💯 Knowledge Base Usage & SOP Compliance – Follows established processes while contributing to efficiency through proper documentation and structured support handling. 👉 𝙒𝙝𝙮 𝙘𝙝𝙤𝙤𝙨𝙚 𝙢𝙚? Because I bring real Shopify support experience combined with SaaS exposure and strong ticket-handling discipline. I focus on fast resolution, accurate communication, and maintaining a balance between customer satisfaction and business protection. LET’S GO! 🚀 👉 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙬𝙞𝙣? 1️⃣ Send me an 𝙐𝙥𝙬𝙤𝙧𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 2️⃣ Click “𝙎𝙘𝙝𝙚𝙙𝙪𝙡𝙚 𝙖 𝙢𝙚𝙚𝙩𝙞𝙣𝙜” 3️⃣ Let’s set a time for a quick 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 Cesca B. 𝙍𝙚𝙡𝙞𝙖𝙗𝙡𝙚 & 𝙍𝙚𝙨𝙪𝙡𝙩𝙨-𝘿𝙧𝙞𝙫𝙚𝙣, 𝙔𝙤𝙪𝙧 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙋𝙖𝙧𝙩𝙣𝙚𝙧 ✨ -------------------------------------------------------------------------------------------------------- Shopify Customer Support | E-commerce Virtual Assistant | Shopify Admin | Zendesk | Email Support | Live Chat Support | Technical Support | Order Management | Merchant Support | Product Setup | CRM Management | Data Entry | Store Operations | Customer Experience | Remote Support