Lydia W.

I am a results-driven small business operations expert with 7+ years of remote experience in operations leadership roles, specializing in optimizing customer journeys/funnels and automating systems for small businesses in the e-commerce and online course industries. I have 3+ years of experience as the right-hand to the Visionary/CEO, translating their vision into actionable, growth-focused systems for their team. Some of My Achievements Include: 💎 Implemented a fully automated time-to-value customer success strategy resulting in more than 200+ 5-star reviews, 80 reel video testimonials, and 20 YouTube video testimonials. 💎 Built and optimized a new sales process, achieving a 13% increase in call-to-close conversion rates, while successfully recruiting and training a high-performing sales team for our flagship service – a web development course and community for individuals seeking financial freedom. 💎 Engineered an end-to-end customer journey system and SOP playbook for the e-commerce template shop, resulting in increased purchases: 💎 Led the strategy for our e-commerce Black Friday sales campaign, resulting in 283 template orders; directed the marketing content strategy, engineered the Meta Ads approach, and built high-conversion sales pages and email copy. I seek to partner with visionary leaders at entrepreneurial small businesses to translate their vision into actionable, growth focused systems for their team. What I Can Help You With: ⚙️ Optimize your end-to-end customer journey and funnels, resulting in more purchases ⚙️ Oversee day-to-day operations of your company ensuring everything is on target ⚙️ Lead your team to keep everyone aligned to your vision ⚙️ Simplify and streamline your operations ⚙️ Manage your team's KPIs and projects ⚙️ Optimize your processes ⚙️ Automate tedious tasks ⚙️ Create SOPs and team training/onboarding ⚙️ Track performance metrics and build reporting dashboards ⚙️ Analyze data and make informed decisions to improve operations. ⚙️ Successfully implement EOS