Ayman N.

I help businesses handle customer inquiries, coordinate dispatch, and keep daily operations organized. I also run True Voice Solutions (TVS), which recruits remote agents for client teams. My personal Upwork profile is Top Rated, with $60K+ earned and 16 completed contracts. My client work has included: • Customer support by email and text, order processing, and problem solving. • Phone and email inquiries, order checks, vendor and crew coordination, delivery schedules, and customer updates. • Logistics operations management, route planning, driver communication, and support for new operations assistants. That experience helps me understand the work behind a staffing request and screen for the role. Through TVS, we recruit for customer service, phone support, technical support, dispatch, and related operations roles. We currently support four active clients. We agree on the responsibilities, required experience, schedule, and terms before recruiting. You review shortlisted candidates' CVs and recorded interviews, choose your agent, and can interview them yourself. Regular roles usually take 1 to 2 weeks to recruit; advanced roles take 14 to 30 days. You provide job training and daily management. TVS handles recruitment, agent payments, and activity monitoring. For an agency staffing proposal, I coordinate recruitment and the client relationship; the selected agent handles the assigned work. We confirm the worker and contract arrangement before work starts. Tell me what your team needs covered, your weekly hours, and your required start date.