Jhillian Jane P.

Hi my name is Jhillian Jane pedro fernandez. Well I have two experiences when it comes to customer, first thing is customer service, I’ve worked for Starbucks, a well known coffee brand that is famous for their warm and welcoming baristas. I have been a supervisor there. I am so grateful because they taught me so much that I am still using now. Especially when handling difficult customers, Second is collections, when I first enter the world of collections I was overwhelmed, because in here, I have experienced all kinds of customers. There are customers that are dealing with their personal problems and is giving me a hard time just because. After 6 years of doing collections in a BPO company here in the Philippines, I have been introduced to the world of freelancing. With the training that my previous job has provided at a BPO, I am confident that I can do my job on my own. When I started my freelancing, I got a very good company that I love seeing myself working for a long time, I only got good words for them, they compensate well values employees, but due to recession, they have to let go of us, All of my bosses are also sad to let go of us, But the company ruled out that they have to let go of the most recent hires. It breaks my heart to leave. But I am still wishing them success. I can say that I am an experienced collection Specialists that is because thru the years I was able to share my knowledge to other aspiring agents. Personally, I can say I am an employee with Integrity, diligent, multi-tasker, and a smart worker. Well, I am looking forward to working with your company, just take note that once I am hired, I am putting my heart and soul into it.