David B.

I build and fix Five9 contact centers for mortgage, debt-relief, and home-services companies — 20+ years in telephony, including VP of IT at a mortgage lender and AVP Network Operations at Mr. Cooper. What I do: • Five9 admin & architecture — skills, campaigns, dispositions, lists, users, permissions • IVR & routing — inbound flows, after-hours, callbacks, transfers • Outbound dialer — predictive/progressive campaigns, CRL/DNC compliance, list strategy that lifts contact rates • Reporting — custom reports, call segment analysis, supervisor dashboards/wallboards • Integrations — Five9 SOAP/REST APIs, CRM connectors (Salesforce, HubSpot, custom), webhooks • AI voice agents — inbound answering, lead qualification, and appointment booking Recent work: diagnosing duplicate-dial and transfer failures across campaigns, fixing attempt-counter and disposition logic, building 1099 and failed-transfer reports for management, and supporting multi-client Five9 environments. If your dialer isn't connecting, your IVR is losing calls, or your reports don't match reality, send me a message with what you're seeing — I'll tell you what's likely wrong in the first reply.