Alizalda Ella C.

Need someone reliable to help manage your HVAC business and keep daily operations organized? I can help you handle customer calls, schedule appointments, coordinate technicians, and stay on top of important administrative tasks. I have over seven years of experience in customer service and administrative support, including hands-on experience working with an Australian HVAC client. I understand how important it is to respond to customers promptly, keep schedules updated, and make sure every job is properly coordinated. Here's How I Can Support Your Business: -Inbound and outbound customer calls -HVAC service and installation scheduling -Technician coordination and dispatch support -Lead management and customer follow-ups -CRM updates and customer record management -Work orders and service documentation -Warranty registrations and rebate paperwork -Appointment confirmations and schedule updates -Email and inbox management -Data entry, spreadsheets, and daily reporting -General administrative and virtual assistant support Platforms & Tools; HVAC & CRM: ServiceTitan, Salesforce, GoHighLevel Communication: RingCentral, Microsoft Teams, WhatsApp Administrative: Microsoft Office, Excel, Google Workspace, Google Sheets Customer Support: Zendesk, Helpshift, LiveChat Availability: 20-40hrs weekly