Bruna M.

Are you spending too much time managing operations and campaigns instead of focusing on scaling your business? I help business owners streamline their operations and improve marketing performance by combining virtual assistance with hands-on support. With 4+ years as a Virtual Assistant and the past 1.5 years working as a Media Buyer Assistant, I support teams not only in daily operations, but also in executing and optimizing campaigns—especially on Meta Ads. My goal is simple: free up your time while helping your business grow. 🤝🏻 What you can expect from my work: • More time to focus on strategy and revenue growth • Faster execution of tasks and campaign support • Organized workflows and better communication across your team • Improved customer experience and retention • Reliable support in both operations and marketing 📊 Proven results: • Achieved 101% ROI in one month through testing new ad angles (Meta Ads), even working with cold and unproven concepts • Responsible for 68% of upsells in the Customer Success area at Arbo within the first 3 months • Managed a consistent base of 80–120 active customers • Built and structured Customer Success processes (onboarding & retention) in multiple companies • Helped 2 companies expand into Brazil, growing one from 5 to 60 partnerships in a few months 🚀 How I can support you: • Campaign support (Meta Ads): testing creatives, organizing data, assisting media buyers • Customer service (chat, email, calls) with a focus on retention and upsell • Administrative support: email, calendar, task & project management • CRM and system organization (Hubspot, Notion, Trello, ClickUp, etc.) • Process improvement and workflow optimization 👩‍🎓 Certificates: • Business Communication • Customer Success: How to Win and Keep Customers • Customer Service • Organizational Process Management • Quality in Customer Service 💻 Tools: Google Workspace, Hubspot, Notion, Trello, ClickUp, Slack, Discord