Kriza Lou F.

Hi there! I’m Kriza, a results-driven professional with over 11 years of experience in the BPO industry, specializing in operations management, quality assurance, sales, and client support. I’m passionate about helping businesses streamline processes, improve performance metrics, and deliver exceptional customer experiences. With 5 years of leadership experience and a Six Sigma Green Belt certification, I have led cross-functional teams, implemented process improvements, and optimized workflows across global operations in the U.S., India, the Dominican Republic, Jakarta, and the Philippines. I’ve successfully handled roles such as Team Leader, Sales Trainer, Quality Analyst, and Global Technical Supervisor, giving me a 360° understanding of people, performance, and process management. ✅ What I can help you with: Operations & Team Management Quality Auditing and Root Cause Analysis Process Improvement (Six Sigma methodology) Customer Success & Client Communications Data Reporting, Insights, and Performance Tracking I’m committed to delivering high-quality results, clear communication, and continuous improvement in every project I take on. If you’re looking for a dependable, metrics-driven professional who can help optimize your operations and elevate team performance — I’d love to connect!