Jennifer M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Shopify customer support for dropshipping and DTC stores, in English, Spanish, Dutch, Swedish, German and French. I've handled email support for 5 Shopify dropshipping stores across multiple countries, plus 9 years of customer service across e-commerce, Google, Singapore Airlines and United Natural Foods. I take over your inbox so you can focus on growth. Every ticket gets closed or escalated with a clear next step. LANGUAGES I SUPPORT - English and Spanish: spoken and written - Dutch, Swedish, German and French: written support using AI translation tools, with every reply reviewed so it sounds natural and matches the customer's language and tone - Native Tagalog speaker WHAT I HANDLE - Order status, ETAs, lost or delayed parcels - Refunds, exchanges, replacements and cancellations - Damaged, wrong or missing item claims, coordinating with warehouses, carriers and suppliers - Payment and billing issues (Google Play refunds and subscriptions, insurance copay verification) - Supplier follow-up on late shipments, flagged before customers notice - Reporting recurring problems with a suggested fix, so the same issue doesn't happen twice TOOLS Shopify, Hubstaff, helpscout, gmail, outlook, gorgias, Ai chatgpt, deepl, claude, gemini, notion, google sheets, google word. AVAILABILITY Part-time, monday to sunday 3hrs to 5hrs I reply fast, write clearly, and take ownership of every ticket. Message me and I'll gladly do a quick mock ticket so you can see how I work.