Jehn Marie B.

Customer Service Representative and Facilities Operations Agent

With a robust background in Facilities Operation Management and extensive experience as a Customer Service Representative, I specialize in delivering top-notch customer support and efficient problem-solving. My journey has taken me through diverse environments, from managing concierge services in facilities operations to handling customer queries at Toyota and a government office. My expertise lies in bridging the gap between clients and solutions, ensuring satisfaction and streamlined operations. Experience Customer Service Representative - Toyota * Provided comprehensive support through emails, calls, and in-person inquiries. * Addressed questions related to repairs, pricing, and orders, enhancing customer satisfaction and trust. Customer Service Representative - Government Office * Responded to email inquiries regarding insurance, investments, and other client concerns. * Kept clients informed about the status of their applications, delivering up-to-date and accurate information. * Managed a multi-line phone system, ensuring efficient and effective communication. Supported office operations through document management and administrative assistance. Concierge - Facilities Operation Management * Managed client requests related to building operations, ensuring timely and effective resolutions. * Handled internal communication, serving as a pivotal point of contact for various departments. * Oversaw security access, maintaining a safe and secure environment for clients and staff. Skills and Certifications * Expert in Google Workspace, certified and trained to enhance productivity and collaboration. * Proficient in multi-line phone systems and document management. * Adept at providing comprehensive office support. Why Choose Me? I bring a unique blend of experience in customer service and facilities management, backed by a strong commitment to client satisfaction. Whether it's handling intricate queries or ensuring smooth operational flow, I am dedicated to delivering excellence. If you're looking for a reliable and skilled professional to enhance your customer service operations, I am here to help!