Jannah B.

Hello there! If you’re looking for a Customer Support Specialist who goes beyond answering tickets, someone who builds customer trust, strengthens brand loyalty, and keeps operations running smoothly, you’ve come to the right place. 😉 With 4+ years of experience in Customer Service, I specialize in email, phone, and live chat support while also managing data entry, lead generation, and administrative tasks for E-commerce and Shopify-based businesses. My goal isn’t just to respond to customers, it’s to create solutions that improve satisfaction, retention, and workflow efficiency. 🫡 🔹 What Makes Me Different ✅ Customer-Focused & Retention-Driven – I treat every interaction as an opportunity to turn challenges into lasting relationships through empathy and smart resolutions. ✅ Process-Oriented & Reliable – I handle tasks efficiently, maintain confidentiality, and help streamline operations to reduce repetitive work. ✅ Flexible & Tech-Savvy – Quick to learn new systems and adapt to evolving tools and business needs. ✅ E-commerce Expertise – Experienced with Shopify, Zendesk, and customer support for online stores, from processing orders to resolving disputes. 🔹 How I Can Help Your Business ✔ Customer Support (Email, Chat, Phone) – Friendly, clear, and professional responses that protect your brand reputation. ✔ Data Entry & Administrative Support – Excel, Google Sheets, Word, PDF, and other documentation tasks done with accuracy. ✔ Lead Generation & Appointment Setting – Researching prospects, verifying leads, and scheduling appointments to drive sales. ✔ Translation, Transcribing & Proofreading – Reliable language support for accurate and polished communication. ✔ Profiling & Communication Management – Maintaining organized customer profiles and ensuring seamless communication flow. 🔹 Tools & Systems I’m Proficient In 🛠 Shopify | Zendesk | Google Workspace | Excel | Word | PDF | Google Docs | Google Sheets | CRM Tools | Email Platforms 🔹 My Professional Experience Customer Service Representative | Concentrix • Handle billing inquiries and process payments/cancellations • Upsell customer plans and services Customer Service Representative | Afni • Assisted customers with account concerns and product inquiries • Upsold services to meet company goals Customer Service Representative | Sterling • Managed outbound calls and provided detailed customer support Appointment Setter | Top Home Upgrade • Scheduled appointments for clients inquiring about home improvement services Appointment Setter | ClubWealth • Set appointments for real estate coaching sessions Customer Support Representative | E-commerce & CRM Tools • Handled customer inquiries, order tracking, refunds, cancellations, and subscription concerns across calls, email, and chat. 📌 Why Work With Me? I’m a dependable, detail-oriented professional who thrives in fast-paced environments and treats every project with ownership and commitment. Whether it’s handling customers with care or organizing workflows, I bring both efficiency and empathy to every task. ✅ Flexible with working hours ✅ Committed to deadlines and accuracy ✅ Dedicated to excellence and long-term collaboration 🚀 If you’re ready to elevate your customer experience, boost efficiency, and build stronger client relationships — let’s connect!