Paul N.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am a reliable and detail-oriented professional with strong experience in Customer Support, Technical Support, and Cybersecurity, helping businesses support their users, secure their systems, and resolve issues quickly and professionally. I have worked in customer-facing and technical roles across banking, consulting, and remote support environments, where I handled live chat, phone, and email support, assisted users with account access, troubleshooting, and onboarding, and ensured a smooth customer experience. I communicate clearly, patiently, and professionally, even in high-pressure situations, and I understand how important responsiveness and trust are when supporting customers. On the technical side, I bring hands-on experience supporting Windows desktops, Microsoft 365 (Office 365), Azure Active Directory, Exchange Online, Teams, SharePoint, and endpoint devices. I regularly assist users with login issues, MFA problems, email and collaboration tools, device configuration, and system errors. I also automate routine tasks using PowerShell to improve efficiency and reduce turnaround time. In addition, I have a solid background in cybersecurity, including access control, vulnerability management, incident response, and security best practices. This allows me to support users while maintaining a strong security posture—protecting accounts, data, and systems from risk. I have worked with tools and frameworks that emphasize secure access, compliance, and proactive risk reduction. I am comfortable working US business hours, supporting remote teams and customers globally. I take pride in being dependable, organized, and client-focused, and I always aim to deliver support that is not just technically correct, but also easy to understand and reassuring for the end user.