Faith M.

Managing multiple short-term rentals takes more than responding to guest messages. It requires organized operations, reliable communication, and quick problem-solving to keep properties guest-ready and guests satisfied. I’m an STR Virtual Assistant with 4+ years of experience supporting Airbnb hosts and property management businesses across Airbnb, Vrbo, and Bookingcom. I help property owners manage daily operations, improve guest experiences, coordinate vendors, and keep their businesses running smoothly. HOW I CAN SUPPORT YOUR BUSINESS ✔️Guest Communication: Handle inquiries, booking questions, check-in instructions, mid-stay concerns, checkout, and review follow-ups. ✔️Cleaning & Maintenance Coordination: Communicate with cleaners, maintenance teams, and property managers to resolve issues and prepare properties for incoming guests. ✔️Property Operations: Monitor calendars, coordinate turnovers, track reported issues, and help prevent scheduling conflicts. ✔️ Listing Management: Assist with listing setup, optimization, property descriptions, and booking calendar management. ✔️ Guest Issue Resolution: Investigate complaints, coordinate solutions, and handle guest concerns professionally while protecting the host’s reputation. ✔️Administrative Support: Maintain organized records, update spreadsheets, document processes, and support daily property-management tasks. TOOLS & PLATFORMS Airbnb | Vrbo | Bookingcom | Hospitable | Hostify | OwnerRez | PriceLabs | Google Workspace | Buildium | Breezeway WHY WORK WITH ME? I understand that successful vacation rental management depends on consistent communication and attention to detail. I take ownership of assigned tasks, follow up on outstanding issues, coordinate with the right people, and keep property owners informed. My experience includes supporting multiple properties, handling high-volume guest communication, coordinating cleaning and maintenance, and helping optimize listings and booking operations. My goal is to make your day-to-day operations more organized, your guest experience smoother, and your workload easier to manage. If you need reliable support with your Airbnb or short-term rental business, let’s discuss your properties, current challenges, and how I can help.