Axel D.
Technical Support Specialist | Customer Support | QA Analyst
Technical Support Specialist | Customer Support | QA Analyst | Operations I help businesses solve problems, improve processes, and deliver better customer experiences. With 5+ years of experience across Technical Support, Quality Assurance, Customer Support, and Team Leadership, I have worked with fast-paced teams in FinTech, SaaS, and remote environments. My background includes troubleshooting technical issues, investigating customer concerns, managing escalations, creating documentation, improving workflows, and supporting day-to-day operations. I also have experience building automations, AI-powered workflows, chatbots, and process improvements that reduce manual work and increase efficiency. What sets me apart is my problem-solving mindset. I don't just focus on resolving issues, I like understanding their root cause and finding ways to prevent them from happening again. Whether you need technical support, customer support, QA analysis, documentation, reporting, workflow automation, or operational assistance, I'm ready to help. Let's connect and discuss how I can support your business.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $13k
Billed in all: $49,010$49k
$6.5k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 3% in English
Ranked by MRR among everyone on Upwork with the skill.
- #14Salesforce1105 freelancers · 🇳🇮 #1Top 13%🇳🇮#1 of 1
- #29Quality Audit572 freelancers · 🇳🇮 #1Top 5%🇳🇮#1 of 10
- #49Server1,052 freelancers · 🇳🇮 #3Top 5%🇳🇮#3 of 38
- #56Quality Control1,307 freelancers · 🇳🇮 #1Top 4%🇳🇮#1 of 20
- #103Microsoft Outlook1,954 freelancers · 🇳🇮 #2Top 5%🇳🇮#2 of 17
- #119Spanish3,288 freelancers · 🇳🇮 #2Top 4%🇳🇮#2 of 64
- #180Slack3,033 freelancers · 🇳🇮 #3Top 6%🇳🇮#3 of 26
- #358Google Sheets9,300 freelancers · 🇳🇮 #1Top 4%🇳🇮#1 of 38