Joana L.

Project & Task Manager || CEO's Executive Assistant

I’m Joana Mae Lapitan, here to help you STREAMLINE OPERATIONS, MANAGE DAY-TO-DAY TASKS, and BOOST TEAM COLLABORATION. With a background in executive assistance, membership management, and onboarding, I specialize in creating efficient systems to keep teams organized, projects on track, and clients happy. My focus is on providing solutions that free up your time and allow your business to run smoothly. Here’s how I can assist: PROJECT & TEAM COORDINATION: Using tools like TRELLO, ASANA, CLICKUP, and MONDAY.COM, I ensure that projects stay organized, tasks are tracked, and teams remain aligned. I facilitate communication across departments, so everything is completed on time. CLIENT & CUSTOMER COMMUNICATION: I manage customer relationships through effective communication strategies, using platforms like HUBSPOT and G SUITE to track interactions, maintain accurate records, and keep your clients informed and satisfied. SOCIAL MEDIA MANAGEMENT & OUTREACH: I can schedule posts, manage content calendars, and ensure your social media presence remains engaging using platforms like FACEBOOK and INSTAGRAM, while leveraging tools like NOTION and MAILCHIMP for content planning and email marketing campaigns. DOCUMENT & DATA MANAGEMENT: I organize and manage essential data and documents through GOOGLE WORKSPACE, NOTION (for SOPs and knowledge management), and other platforms, ensuring everything is easy to access and up-to-date. FINANCIAL & ADMINISTRATIVE SUPPORT: I help with administrative tasks such as billing and CRM management, utilizing tools like STRIPE and HUBSPOT to streamline financial processes, and maintain accurate financial records.